DISGUSTING SERVICE FROM 'CUSTOMER SERVICE'

Right, Frustration is an understatement. I work in Call Centre and actually run a sales team and it is absolutely MIND BOGGLING to me that any supervisor or Manager of CUSTOMER SERVICE, has not an inch of Customer Service. Yesterday I spent majority of the day calling MBD, The first call was to someone who works remote, the line was so bad - it sounded like she was having construction done at her house. Second call, I requested to be transferred to a manager - MY WORD! I was transferred to a woman, who doesn't even know what MBD is and is UNEMPLOYED! 3rd call, I actually spoke to someone to had some common decency - Busisiwe (lovely lady) but again, no follow up. Was told her email her and her manager - Tebogo. Surprise Surprise! No response! 4th call, I spoke to a lady in Customer Care, who was also willing to assist, and gave me her managers email address, cc'd me in the mail to her manager for assistance - but of co****. The manager - Lindiwe Ndlovu is unavailable. Not surprising as apparently she is the only manager in Customer service and there is no one else with authority in that division Barring Lindiwe. 5th call (bear in mind, this was all in one day) I cannot even remember who it was that I spoke to, but I was told that the manager, Natalie would give me a call. In true customer service style - Natalie doesn't call me, Natalie gets her subordinate to call me (cannot remember his name either) Called me at 3pm. I was going into a meeting and was told that he would send me a WhatsApp and I should let him know when I am done with my meeting so we can continue the call. NO WHATSAPP received. This morning, once again - I have to start this ENTIRE process again of trying to find a manager WHO CAN HELP ME!!! I spoke to Joseph at Customer service, at 08h05 - Lindiwe is on a call, there is no-one with authority that I can speak to. I refuse to get off the phone and say I will wait for her to be done. He tells me I will have to wait an hour, and ends up dropping the phone in my ear. I call back within a minute - I speak to Nandimiso - who now says that Lindiwe is in a meeting and will only have available after 10. She too cannot even give me Lindiswes' line managers name. And here I am STILL waiting! I want Lindiwe Ndlovus' manager to contact me (Does she even have a line manager - and if so, are they also too busy to service a customer). I have logged a complaint with the Debt Collectors Association and this needs to be resolved TODAY.