Disgusting Service

What does one have to do to get a settlement letter? I was told to pay within 7days by Kedibone Khoabane but now she doesn’t reply my emails. When I call through the phone is either not answered or I get transferred from one department to another. This is really irritating because no one was even allowing me to breathe before I made a payment. This service is disgusting. I want my paid up letter and credit record to be updated.