Disgusting service

The worst experience from MBD attorneys and Woolworths Financial Services. Woolworths handed my father over to attorneys for an account which was in arrears. They gave my father a settlement figure and advised that a paid up letter would be provided by today. We have been calling MBD and Woolworths since last week and every time a different story is given by different staff members. Don’t they all look at one system and isn’t everyone given the same training? One person says the paid up letter is requested and would’ve been received today and another says it takes 14 days. They also Don’t have a way of speaking to clients on the phone. All we want is a paid up letter which we have advised since the start is urgent. I don’t understand how when money is owed, they call you all the time advising of the outstanding money but as soon as the money is paid and you need something from them, it’s lots of different stories. Please provide this letter as a matter of urgency!