DISGUSTING SERVICE

THIS ORGANIZATION CALL ME BUT THEY CHARGING ME FOR THE CALL I REQUESTED A STATEMENT I WAS TOLD THAT I WILL BE CHARGED R1000.00 FOR A STATEMENT SOMETHING THAT WELL IF YOU PAYING SOMEONE OR SOME ORGANIZATION YOU NEED TO KNOW AS AN INDIVIDUAL ACCORDING THE CONSUMER PROTECTION ACT YOU NEED TRANSPARENCY WHICH THIS "LAW FIRM"HASN'T PROVIDED TO ME ANY INFORMATION THAT I HAVE REQUESTED EVERY TIME YOU REQUEST SOMETHING YOU MUST PAY UP UNTIL TODAY I DO NOT KNOW WHAT INTEREST RATE IS BEING CHARGED I DO NOT KNOW WHAT THIS IS FOR AND UP UNTIL NOW I'VE BEEN PAYING BUT ACCORDING TO ITC FOR THE PAST 6 MONTHS THIS FIGURE HASNT CHANGED CALLED TRANS-UNION SAME THING GOT A REPORT FROM THE BANK STILL SAME THING THE FIGURE HASNT CHANGED IN THE 6 MONTHS AND YET EVERY MONTH YOU'RE RECEIVING PAYMENT FROM ME FOR THE I CANT EVEN ASK THEM WHATS GOING ON BECAUSE YOU GET CHARGED FOR THAT AS WELL SO MY EMAIL IS ********** I WOULD LIKE FOR SOMEONE IN A SENIOR ROLE TO CONTACT ME AND NOT CHARGE ME EXPLAIN TO ME WHATS GOING ON I WILL BE LOGGING A FORMAL COMPLAINT WITH THE OMBUDSMAN AS WELL