ST
Sophia T

1 reviews | Active since Jun 2017

19 Jun 2017, 14:11

Disgusting Service

<p>MBD sent me an sms on 13.06.17 offering a 50% discount for month of June. I called them on 19.06.17 to get the discounted amount & the 1st advisor dropped the call while I was speaking I called the 2nd time & was advised the sms was sent in error I than questioned the advisor how is it my error? & emphasized i dont qualify I need to pay the full amount, but I have an sms stating otherwise.All I want was to receive my settlement & than settle the account & the advisor started raising their voice at me. Escalated the call to the Team Leader who was not understanding herself as she kept pressing why didn't I make arrangement failing to address the matter at hand.</p>

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Replies (2)
MBD
MBD's reply19 Jun 2017, 14:43
Official

Dear Sophia Tsolo, Mon, Jun 19, 2017 2:11 PM

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply20 Jun 2017, 08:48
Official

Dear Sophia Tsolo

With reference to your query logged on 19 June 2017

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC