TM
Tsepang M
1 reviews | Active since Oct 2020
18 Mar 2025, 15:34
Disgusting service
My MTN account was handed over to MBD. I paid off the account with MBD in December 2023. I have been requesting a paid up letter since January 2024 with no success. In 2025 I am told that I am no longer a client of theirs and must contact MTN. MTN says I must contact MBD. MBD does not answer their phone calls and takes 1 whole year to respond to emails. I am incredibly fed up with the poor poor service which is now affecting my credit record!! Disgusting service.
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MBD's replyOfficial
19 Mar 2025, 09:01Dear Tsepang M
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply19 Mar 2025, 09:01
Official
Dear Tsepang M
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD