CP
Carlyn P

1 reviews | Active since Apr 2022

12 Apr 2022, 09:28

Disgusting customer Service from MBD

This company has been harassing me and calling for debt that is prescribed. I spoke to the most rudest and unprofessional lady this morning , who insisted that she will continue calling me as and when she feels like. She refused to listen to my case and the fact that disputes have been lodged, shecsaid I must go and find proof that this us not precribed, which I do have but why should I do her job for her????? They need to prove that this is not precribed the onus is on them. I've never dealt with such unprofessionalism before and strongly suggest that MBD train their staff on handling consumer queries. I was fortunate enough to speak to her supervisor William, who was professional and listened to my case. I request that MBD listen to the recordings of the lady who I spoke to and hear how unprofessional and disgusting her attitude was . She violated my right as a consumer totally.

0
Replies (2)
MBD
MBD's reply12 Apr 2022, 10:26
Official
Dear Ms Pillay

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
CP
Carlyn P's update12 Apr 2022, 10:56
Reviewer Update
MBD , I will not leave this matter to rest , the lady was extremely rude and I have referred this matter to the Financial Ombudsman, as she did say I must do that and she will contact me as and when she please . I do not take lightly to my rights being violated. You need to contact Standard bank as a dispute was raised and I've provided them with info of this debt been prescribed. I do not have to deal with rude, arrogant people, I have no contract with MBD, I've never dealt with your company, no communication until today and it was the worse I ever experienced. Please listen to the recordings and you will hear how *********** and arrogant your staff is . Dont ever contact me again, as I will go a open an harrassment charge