1 reviews | Active since Jan 2014
DISGUSTING CUSTOMER SERVICE
The customer service levels are appaulling!!! Called in on the 17th of May asking for a discount so I can settle the account. They offer me a discount and I was due to pay R2764.82 I spoke to Thapelo and he promised that I would receive an email confirming our telephonic conversation to this day I have note received it. I asked for the call recording and still I have not received it. Ive spoke to the following agents and all cant assist Thapelo, Katlego Bongani Lerato and Mpho. when its time for collection month they will be contacting me but now they can assist. I DEMAND THE OFFER I WAS GIVEN TO SETTLE THIS FOSHINI ACCOUNT!!! PULL THE CALL RECORDS THE DISCOUNT WAS OFFERED AND I WANT TO SETTLE THIS ACCOUNT!!!!
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD