Disgusted Service

I called into the call centre to ask for the settlement letter to be mailed to me on monday 13 July 2015.<br> Agent checked notes and no payment was received, however the debit order was done and payment gone through my bank account 7 July 2015.<br> The supervisor Ritesh took the call and told me that I need to fax him the bank statement in order for him to send me the letter or not.<br> I called in again and asked for his e-mail adress becuase this is very upsetting and wanted this sorted out ASAP because thereis so may ***** happening daily and because Ritesh the ref no on my bank statement do not agree to my account ref no which is alarming.The agent did not want to give is mail adress. I mailed it to the mail adress for there queries and up to date i have not received a response.<br> There service is disgusting because people do not have any empathy for the next person. <br> We cannot let people get away with service like this, when it comes to our livelyhood some people do live from one paycheck to another because of our economy .<br> <br>