Disgusted by MBD, and Nutun’s Incompetence

I am appalled by the service received from MBD, Nutun, and Vodacom. I’ve been harassed with calls and SMSs about an outstanding amount I do not owe and that Vodacom does not acknowledge. Despite disputing this for over three weeks, providing evidence via WhatsApp and email multiple times, and requesting a settlement letter to reflect payment, I’ve received no resolution.

The process is disorganized, call center agents are abrupt and unhelpful, and there’s a clear lack of training and competence. This has negatively impacted my credit score and caused immense frustration. The partnership between Vodacom and MBD/Nutun is a failure, and the poor service reflects poorly on everyone involved.

Absolutely disgusted with this experience