DISGUSTED

I have been requesting a prescription letter for a HomeChoice account sold to MBD Attorneys since June 2025. As of January 2026, after 7 months, I am still waiting.

This delay is completely unacceptable and raises serious concerns about MBD Attorneys’ professionalism and internal processes. A prescription letter is a basic administrative document — it does not take seven months to issue.

On 19 January 2026, I spoke to Sibusiso on a recorded line, who confirmed that my prescription letter would be sent within 48 hours. That promise was not honoured. When I followed up after the 48-hour period, I dealt with Lerato, who repeatedly dropped the call and provided no assistance, instead claiming it “takes longer” via their queries email address.

Summary of my experience:

7+ months waiting for a simple prescription letter

Promises made on recorded calls and not honoured

Calls dropped repeatedly

No accountability or urgency

Extremely poor client communication

This is by far one of the worst service experiences I have encountered from a firm that claims to be “professional attorneys”. If this is how consumers are treated, I strongly question how this company is trusted by large brands.

I would not recommend MBD Attorneys to anyone and will be escalating this matter to the relevant regulatory bodies if it is not resolved immediately.