DISGUSTED

I have been having such an uphill battle with MBD debt collectors South Africa!!

I moved to work in another country last year and the debit orders had been going off perfectly, until it just STOPPED!! Out of the blue!

I e-mailed Cell C asking why that was the case. For which I waited 3 months before having received a response. After numerous e-mails back and forth, they gave me an e-mail address for which to forward Proof of Payment through every time I made a payment toward my account.

I did this every month. Made a payment and sent POP through. I even asked for acknowledgement that it had been received. I was NEVER awarded the decency of such.

At the beginning of this year my family members started being harassed for this same account for which I have been making payment. I HAVE ALL THE PROOF OF PAYMENT to back myself, I even went as far as CCing my aunt in everything I sent through to them because at this point I was beginning to get very frustrated!

My grievance now is that I have paid IN EXCESS of the amount stipulated in an e-mail from Cell C, and am battling to get a refund. To top it all my family is STILL being harassed for an account which has been paid.

MDB is not following up with Cell C at all or Cell C is not forwarding the Proof of Payment through to the relevant parties involved, yet they have the gaul to threaten me!

Assistance, guidance, or advice I'm this regard would be much appreciated as I am now at my whits end!