Disappointing service

I spoke to Sanjay Singh on the 30th of November 2017 ********** who didnt really seem like he wanted to help me and had a very bad attitude.

On the 29th November I spoke to one of the consultants who has offered me the following:

• I asked the balance she gave +- R584.00 and if i settled then I could pay 20% which was R463. I then advised her that since my debit order didnt reflect as yet I will pay the R363 and the R100 from debit which equals to R463.

To my knowledge this account should be up to date and current. Sanjay now advises me that there was no arrangement made and no discount given. I would not have paid a lesser amount if it was my decision to settle the account today.

I do not see the point in harassing us for the money daily adding all sorts of interest yet when the payment is made:

1. You can’t get through to anyone. 2. You busy speaking to someone the line cuts. 3. You get attitude like you are paying the money to them.

All I want is a paid up letter and for this account to be removed from my credit listings. After settling this account I do not see why I still have to deal with such bad attitudes when we all have one thing in common - getting the job done.