Disappointing and traumatic experience

Only thing i want is my paid up letter that is all i need

I requested a paid up letter for my account of which payment was done on the 26 March 2025 up to this date, still no paid up letter from MBD.

I am emotionally drained cause i was told it will take up to 48 hrs for me to get it, after 21 days of payment, still nothing. Upon calling today( 22April 2025) to be told the matter will be escalated for me to get the letter another waiting for something that i shouldn't be struggling to get .

The disappointment i have is beyond my imagination, MBD the only thing i want and need is the paid up letter that's all i need from you, i will never cross path with you ever again.