ET
Elrico T

1 reviews | Active since Aug 2014

23 Aug 2017, 14:35

Demanding payment on an Account I don't have

I just received an SMS demanding payment for an MTN account. I do not have an MTN account I am on a Cell C pre-paid phone. The reference given is ********** ********** 69. Can someone please let me know what this is about?

0
Replies (5)
MBD
MBD's reply23 Aug 2017, 15:01
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

ET
Elrico T's update28 Aug 2017, 11:46
Reviewer Update
It is now 28 August 2017, no one has contacted me regarding this matter. Please get back to me to let me know if this has been sorted out.
MBD
MBD's reply29 Aug 2017, 12:57
Official

Dear Sir/Madam

With reference to your query logged on the 23 August 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

ET
Elrico T's update29 Aug 2017, 13:22
Reviewer Update
No one has contacted me regarding this matter, how can you confirm something that was never done, this is outrageous, making it look as if you sorted out a matter which has not been sorted out. Someone better contact me soon!
ET
Elrico T's update29 Aug 2017, 13:24
Reviewer Update
I just received the email. Thank you for resolving this issue. I am happy with the outcome.