Delayed response

Good day, <br> <br> It seems it takes forever for the people from MBD to get back to the clients. I am only looking for a confirmation letter that i have paid my settlement, I understood when the lady told me she will only be able to send me the letter once the payment reflects in their account which i understand - but that was Thursday it's Monday by now it should already reflect. I phoned the number they indicate on their settlement letter but the lady i spoke to there, she cant help me? She told me to call customer services, which i did but no one answered??<br> <br> All i need is the confirmation letter.<br> <br> Thank you <br> Andrea