Delayed, Inefficient and confused and technologically backwards

After getting a call regarding my Telkom account from MBD, I had paid the account. 5 days later, they call to say they had not received any payment, and I should email the proof of payment. Perfect! so I asked for the email adress, to which the consultant said she will message it to me....long story short, she didnt send the email adress but a landline number and a message to say to prevent legal action against me. Got calls afterwards still asking for payment, then the proof of payment. With the most recent call being from Nduduzi Ndaba. Its been more than a week, and they are using info from where? Does their system not get updated. Or do they enjoy calling Telkom's customers and harrassing them after payments have been made. Their agents are "trained" , but whats the use, cos all the info is ancient. So Telkom is using a debt collector who is technologically behind, if they cannot sync data timeously...it would save them a lot of time, opposed to calling people who have already paid. Losing productivity guys and ****ing people off. Lose Lose situation, my account is upto date, internet and phone line like a dream. Using it right now to add my experience.