*********** debt collectors who seem to be unaware of identity theft

I am a victim of identity theft and have been harrassed by debt collectors from MBD legal under Munnik Basson Dagama legal firm. The call center staff are extremely unhelpful, intransigent. The first few refused to even give me an email to so I can send documents to contest the loans *****ulently opened in my name. Once said the email address of the business is secret and hung up.

I emailed two of the supervisors (tebohoh and claudiaf) several times from my official university account (I am a professional economist at a prominent university, so easy to verify) but received no response. The latest call center person finally revealed the email address they have is one that looks similar to mine, but obviously also *****ulently created. I asked her to change it to the one I gave and she refused!

How naive can professional debt collectors be to think that a convincing **** communication channel is not an obvious risk in such cases?

Is this incompetence or a business strategy? Trying, by harassment and intransigence to ****** money from identity theft victims? I will be finding out if my university has contracts with this firm and will make it my mission to have it black listed in any event.