BM
Busisiwe M

1 reviews | Active since Nov 2018

20 Jan 2026, 10:43

******** Debt Collection / Prescribed Debt

Dear Sir / Madam,

I wish to lodge a complaint regarding the conduct of MBD debt collectors in attempting to collect a debt that:

Was settled by insurance more than nine (9) years ago. Has not been acknowledged or paid in writing since then, making it prescribed under the Prescription Act 68 of 1969. Concerns:

Repeated contact by the debt collector constitutes ******** harassment with different numbers during the day, at night early morning hours. The matter may be reported to credit bureaus, which is incorrect and unfair. Action requested:

Investigate the matter. Require the debt collector to cease all collection activity. Ensure any credit reporting is corrected to reflect settled/prescribed debt.

Communication from debt collector- no communication only calls with private numbers and different numbers, ***** numbers.

Proof of settlement – I lost the documents during the fire in my house. 5 years of keeping documents has lapse by law.

0
Replies (1)
MBD
MBD's reply20 Jan 2026, 15:17
Official
Dear Busisiwe M

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD