RK
Robert K

1 reviews | Active since Mar 2009

08 Jul 2022, 11:15

Daily harassment from the Call Centre

I have made an arrangement with MDB for monthly installments and have honoured that arrangement monthly. I been contact with a settlement offer which I declined as it is not financially possible and we concluded the discussion on a positive note. I am still being phoned every day by the call centre and I assume they are then charging my debt with this call and admin fee so they can generate revenue. If they do not stop phoning me I will be blocking them via Truecaller. We have an agreement for the next 12 months, now leave me alone or I will take further action around harassments with the ombudsman.

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Replies (1)
MBD
MBD's reply08 Jul 2022, 11:28
Official
Dear Mr Kaletsch

Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff.  Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings. 

Kind Regards, 
Complaints Officer 
MBD