Customer service

I called 4 times today to find out about 3 accounts that I had with them. I had to call back for each individual account which was so weird because they assisted me before with everything at once. This was very time consuming because I spoke the same agent on all of them. The 1st call was resolved. 2nd call was horrible because I needed the lady to check something on the 1 account regarding the paid up letter sent and then help me with the one I am calling in for. She completely misunderstood me and after giving me the details for the one account I had to call back for the other account. I called back got through and the call dropped. Called again and she put me on hold only to drop the call on me again. When I spoke to her the second time asking for a manager she instead gave Me the managers number and was not able to transfer me as she was working from home. Mind you on the first call she was speaking someone in her language and I could make out she was asking about the paid up letter and debt review so I new she was asking for help which I don't have an issue with. But don't lie and say you working from and that is the reason for not putting me through to a manager. None the less I just want to get this over and done with I Want a manager to call me to get this sorted within one call.