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I had a virgin account which was handed over to MBD due to non payment. I have been paying this account via MBD and last month i requested a statement since my outstanding amount was not reducing just to see how the balance is calculated but my 3 emails were not responded to. I then called the call center 3 times asking for my statement and they said i would receive but i have not. I called again and still did not receive the statement so i am just paying without being sure how the balance is calculated. They always so quick to call me every month to set up a debit order.