NM
Nontobeko M

1 reviews | Active since Oct 2016

14 Oct 2016, 12:34

***** Attorneys with *********** Staff

<p>I have an account with Truworths and for the past 11 months they have been debitting R600 from my account in August i called for my UPDATED balance and was told R2200 of which r600 was debittig end of August 2016 today my balance is R4300 today i called the ********** and ********** 958 and an 087 and spoke to Linda, Abgail and Xolani who have been totally incopetent. the consultants cant even answer why my balance is R4392.00 they place me on hold for long and are rude, they *****ing people and charge you for calling them they charge you for paying them too. mbd is a bunch of ********* who tax people. wait for the call from the Ombudsman </p>

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Replies (2)
MBD
MBD's reply14 Oct 2016, 15:57
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd

MBD
MBD's reply19 Oct 2016, 13:07
Official

Dear Sir/Madam

With reference to your query logged on the 14 October 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd