Credit profile incorrectly reflected as in arrears

Good day MBD

I received a response which was so evident that my message was not read and the answer didn't make sense as my credit profile is updated monthly to reflect consistent payment. I don't need a paid up letter nor a payment arrangement letter as the per the response. It does not make sense that my credit profile will only be updated once it's paid up while in the meantime it reflects 6 months of missed payments which I have paid.

I need for MBD to update my credit profile to not in arrears as I have been making consistent payment for more then a year. The balance is updated so I know someone is sending wrong information.

Can this be escalated with someone who can read to understand and have an interest to resolve my issue. This is become frustrating cause in SA credit score rules our lives and anything wrongly reported can ruin my plans.

I have worked at MBD and I am not suprised with the level of response, it has always been a horrible company as MBD preys on prescribed debt.

So I hope someone reads my message and takes some time to see what I need.

Regards Renate