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unathi M

1 reviews | Active since Oct 2019

10 Dec 2019, 20:13

Credit Bureau Update.

I am unsure were to even stared , paid of my debt in October already which was a full settlement and I was promised that it will take 21 days for my profile to be updated at the bureaus, until now the Markham's account is still active and showing under my account. I called to follow up on the matter and Andrew one of the so called Team Leader promised to call me before one with a resolution, and until now I have received no call back. No one has an answer as to why the bureaus have not updated their systems and I have the paid up letter.

Companies must just simply stop selling our profiles to MBD as they are not trust worthy at all and have very bad customer experience.

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Replies (1)
MBD
MBD's reply11 Dec 2019, 08:58
Official
Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd