1 reviews | Active since Apr 2015
Copy of contract & statement
Hi <br> <br> I had a cell phone contract with MTN around 5 years ago which expired as the 24 months were up. I did not know that there was a clause in the contract that says you have to cancel the contract once the 24 months expires if you do not wish to continue with it. i have requested a copy of the contract from a consultant that called me from MBD, but they said i need to contact MTN for it which is a nightmare because i can never get through to them. Today a consultant from MBD contacted me and told me that i can request a copy from MDB, but it has to be in writing, but them i had to take a call as i work in a call centre and asked her to hold the line, but she i was done with my call, she had dropped the line. i have also requested a full break down for what MBD is charging me for, but that i have yet to receive that. i need to know exactly what it is im paying for because to my knowledge, my account had been paid in full when it had expired. i don't mind paying, but i need to know that what you guys are charging me for is justified because it seems like everytime you guys call me the amount seems to be increased drastically . Ref no.***
Dear DenverP87
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC
Dear DenverP87
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC
