LY
Lerato Y

1 reviews | Active since Dec 2016

08 Aug 2024, 10:57

Contravention of Debt Collectors Act 114 of 1998

I need you guys MBD to stop calling me. I do not have an account with you guys and this is borderline harassment. I keep telling your *********** call centre agents to stop calling me as my account with FNB has been settled. I will embark on reporting you to the Council of Debt collectors. I am actually even unsure whether you guys are registered debt collectors because you agents ask for US to confirm our personal details, which is in fact in violation of a registered debt collector.

Also according to the CFDC, a debtor has a right to the following:

To be treated with dignity at all times. - Your constant harassment despite my attempts is a violation of my dignity and peace!!!!! The right not to be harassed, humiliated, embarrassed or threatened. - Well, well well...You clearly seem to be excelling there based on other reviews. To receive a statement should you request one free of charge once every six months. I had requested prior to settling with FNB directly for a statement and never ever received one.

If you do not STOP, I will formally lay a complaint with CFDC and the NCR and I hope this business stops operating because you are clearly a *****.

0
Replies (2)
MBD
MBD's reply08 Aug 2024, 11:13
Official
Dear Lerato Yender

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
LY
Lerato Y's update08 Aug 2024, 11:19
Reviewer Update
Yeah, this ChatGPT response will not suffice. There is no investigation required. I need you to stop harassing me, that's all.