Continuous incurring of collection costs on the settled debt

Dear MBD

Collection Department

It has been 2 months since I have settled my account with Identity Store. I made telephone called since December 2018 , January 2019 and February 2019 requesting for the balance of their collection fees. When I called in January, I was told I owe R250.00 for collection, and then requested the statement so I can make payment for the amount. I waited and waited with no feedbacks. On Tuesday, I went to the store so they can check the balance for me, I was told to call your line again. I spoke to approximately 3 consultants, the first lady informed me that I should called customer care line as she cannot do anything on her side. The customer care never answered their phone. I called again and the consultant dropped the call on me, and called again and spoke to Nokuthula, She asked for my banking details so she can do the debit order saying is the only convenient method and will be effected as soon as the following day. I refused because I wanted to make direct payment and immediately. She promised to diarize the call so she can get a person who will send me banking details for payment. This is a wearying exercise for me. Specially that the cost keeps going up. I was told that the current amount is R297.00..... Now there is additional R47.00 since my last request for banking details. Can I get this resolved before other additional costs because I still don't know what the other R47 is for.

Should I not receive a response, I will report the company to Ombudsman and Hello Peter to get this issue resolved.