KM
Kedibone M

1 reviews | Active since Jun 2014

20 Nov 2017, 09:50

contacting the center a daylight Nightmare

The reason why MTN chose you to collect for them is beyond me. I guess maybe it because MTN wants me to run another bill for calling you on top of the bill i already have. The nightmare never ends. Anyways how long do i have to try contacting you people just so i can get a simple account number? since it looks like you dont have employees in your call center why then dont you run your center via the IVR? in that way some of us will be able to get rid of you and your partners quickly and we can move on.

0
Replies (4)
MBD
MBD's reply20 Nov 2017, 11:58
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

KM
Kedibone M's update21 Nov 2017, 10:21
Reviewer Update
Thank you for the feedback. I am still waiting for the "Due course"...
KM
Kedibone M's update22 Nov 2017, 14:47
Reviewer Update
2 days after their response and the Nightmare still continues... will the relationship with you people ever end though...No one seems to be competent here...
MBD
MBD's reply04 Dec 2017, 11:09
Official

Dear Sir/Madam

With reference to your query logged on the 20 November 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC