MP
Mojalefa P
1 reviews | Active since Oct 2020
29 Jan 2025, 07:42
Consumer Right Violation
According to the South African Consumer act, once a debtor sell my credit to the 3rd party company. The debt collector must inform the client in writting within 7 days of the transaction, even prior to calling the client.
With this company, they have never sent me anything in writing to inform me of this changes, yet they constantly calling me with rude agents demanding money.
Helpful (0)
Replies (4)0
Replies (4)
MBD's replyOfficial
30 Jan 2025, 18:20Dear Mojalefa Phele
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
MBD's reply30 Jan 2025, 18:20
Official
Dear Mojalefa Phele
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
MP
Mojalefa P's updateReviewer Update
31 Jan 2025, 07:20I will wait for your prompt response,
According to your company policy, every complaint should be resolved within 48 hours, the clock is ticking Mr/Ms Complaints officer.
But i know for the mere fact that there is no name for the complaints officer, simply means this is an AI response aka robot response.
According to your company policy, every complaint should be resolved within 48 hours, the clock is ticking Mr/Ms Complaints officer.
But i know for the mere fact that there is no name for the complaints officer, simply means this is an AI response aka robot response.
MP
Mojalefa P's update31 Jan 2025, 07:20
Reviewer Update
I will wait for your prompt response,
According to your company policy, every complaint should be resolved within 48 hours, the clock is ticking Mr/Ms Complaints officer.
But i know for the mere fact that there is no name for the complaints officer, simply means this is an AI response aka robot response.
According to your company policy, every complaint should be resolved within 48 hours, the clock is ticking Mr/Ms Complaints officer.
But i know for the mere fact that there is no name for the complaints officer, simply means this is an AI response aka robot response.
MBD's replyOfficial
31 Jan 2025, 12:27Dear Mojalefa Phele,
Please be advised that the matter has been referred to the relevant department to assist with the complaint raised here. We will revert to you soon.
Kind Regards
Complaints Officer MBD
Please be advised that the matter has been referred to the relevant department to assist with the complaint raised here. We will revert to you soon.
Kind Regards
Complaints Officer MBD
MBD's reply31 Jan 2025, 12:27
Official
Dear Mojalefa Phele,
Please be advised that the matter has been referred to the relevant department to assist with the complaint raised here. We will revert to you soon.
Kind Regards
Complaints Officer MBD
Please be advised that the matter has been referred to the relevant department to assist with the complaint raised here. We will revert to you soon.
Kind Regards
Complaints Officer MBD
MP
Mojalefa P's updateReviewer Update
04 Feb 2025, 07:41Complaints Officer
I just received yet another call from one of your agent, a Mr Bengisiwe Khumalo, demanding payment, whilts i still havent received any formal notification from your company.
As per your last responds, i am still waiting for your relevant department to contact me. Should this not happen, the next call i receive from your agents, will leave me not option by to take the legal route against your company for harassment.
Kind regards
I just received yet another call from one of your agent, a Mr Bengisiwe Khumalo, demanding payment, whilts i still havent received any formal notification from your company.
As per your last responds, i am still waiting for your relevant department to contact me. Should this not happen, the next call i receive from your agents, will leave me not option by to take the legal route against your company for harassment.
Kind regards
MP
Mojalefa P's update04 Feb 2025, 07:41
Reviewer Update
Complaints Officer
I just received yet another call from one of your agent, a Mr Bengisiwe Khumalo, demanding payment, whilts i still havent received any formal notification from your company.
As per your last responds, i am still waiting for your relevant department to contact me. Should this not happen, the next call i receive from your agents, will leave me not option by to take the legal route against your company for harassment.
Kind regards
I just received yet another call from one of your agent, a Mr Bengisiwe Khumalo, demanding payment, whilts i still havent received any formal notification from your company.
As per your last responds, i am still waiting for your relevant department to contact me. Should this not happen, the next call i receive from your agents, will leave me not option by to take the legal route against your company for harassment.
Kind regards