1 reviews | Active since Jul 2023
Constant harassment for a non existent debt
I terminated membership of Virgin Active in March 2023. After one year, I I get a message from MBD that my account has been handed over. I queried VA and they had billed me for one extra month in error. After much back and forth, I received an email from VA stating that my membership was terminated and that I had a zero balance with the relevant spreadsheet enclosed. I must add that I never owed any money and that my account was always paid via a debit order.I communicated all this information to MBD but despite this I continue to be harassed by their representatives via SMS, email and telephone. I have re-sent all of the info three times to no avail. I still receive threatening emails, the latest on 4 May 2024. If this does not cease, I will be forced to report them to the Legal council.
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
Thank you for the response.
Kind regardsCOMPLAINTS OFFICER
MBD
Thank you for the response.
Kind regardsCOMPLAINTS OFFICER
MBD
