RC
Reynold C

1 reviews | Active since Jul 2023

05 May 2024, 07:54

Constant harassment for a non existent debt

I terminated membership of Virgin Active in March 2023. After one year, I I get a message from MBD that my account has been handed over. I queried VA and they had billed me for one extra month in error. After much back and forth, I received an email from VA stating that my membership was terminated and that I had a zero balance with the relevant spreadsheet enclosed. I must add that I never owed any money and that my account was always paid via a debit order.I communicated all this information to MBD but despite this I continue to be harassed by their representatives via SMS, email and telephone. I have re-sent all of the info three times to no avail. I still receive threatening emails, the latest on 4 May 2024. If this does not cease, I will be forced to report them to the Legal council.

0
Replies (4)
MBD
MBD's reply06 May 2024, 08:40
Official
Dear Reynold Cachia 

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
RC
Reynold C's update06 May 2024, 11:28
Reviewer Update
Thank you, I wait in anticipation of a resolution.
RC
Reynold C's update09 May 2024, 17:27
Reviewer Update
Thank you, matter is now resolved.
MBD
MBD's reply10 May 2024, 12:27
Official
Dear Reynold Cachia

Thank you for the response.

Kind regardsCOMPLAINTS OFFICER
MBD