1 reviews | Active since Feb 2015
Complaint Regarding Unprofessional Conduct and Resolution of Account Issues
Dear MBD Attorneys,
I hope this email finds you well. I am writing to express my deep dissatisfaction with the unprofessional and disrespectful attitude I encountered from Lindiwe this morning, a member of your team. During our recent interaction, Lindiwe informed me that she would not entertain my concerns, which I find unacceptable and unprofessional.
I currently have two accounts with your firm (ACCORDING TO YOUR SYSTEM). Despite my efforts to address these issues, I have been unable to receive assistance. My previous review indicated that your team was unable to call me and resolve the problems I am facing since the 07th of June 2024.
To make matters worse, I continue to receive disturbing calls from your consultants. These calls have been threatening in nature, with some consultants laughing at me and making me feel humiliated. This behaviour is unacceptable.
I am requesting immediate action to resolve this matter. I would like a professional and respectful resolution to my account issues, and I expect an apology for the inappropriate conduct I have experienced.
Please arrange for a competent representative to contact me directly to resolve these issues at your earliest convenience. I hope we can address this matter promptly and professionally.
Thank you for your attention to this serious matter. I look forward to your swift response.
Sincerely, Sarah Mashifane
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
Dear MBD Customer Service,
I am writing to express my frustration regarding the ongoing investigation into my account, which has now extended for over three months. Despite this prolonged investigation, I have not received any clear updates or explanations on the matter.
During this time, I have noticed that additional interest continues to be added to my account, and I am repeatedly informed that my account is listed as unpaid. This situation is causing me significant concern, as no one has provided a clear resolution or update regarding the status of the investigation.
I am urgently requesting:
1. Immediate clarity on the current status of my account and details of the investigation.
2. A halt on any further interest accrual until the matter is resolved.
3. An explanation of any steps I need to take to ensure this issue is addressed accurately and fairly.
I trust that MBD will prioritize this issue and provide me with a timely response and resolution. I look forward to receiving a clear and actionable update at your earliest convenience.
Thank you for your attention to this matter.
Sincerely,
Sarah Mashifane
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Dear MBD Customer Service,
I am writing to express my frustration regarding the ongoing investigation into my account, which has now extended for over three months. Despite this prolonged investigation, I have not received any clear updates or explanations on the matter.
During this time, I have noticed that additional interest continues to be added to my account, and I am repeatedly informed that my account is listed as unpaid. This situation is causing me significant concern, as no one has provided a clear resolution or update regarding the status of the investigation.
I am urgently requesting:
1. Immediate clarity on the current status of my account and details of the investigation.
2. A halt on any further interest accrual until the matter is resolved.
3. An explanation of any steps I need to take to ensure this issue is addressed accurately and fairly.
I trust that MBD will prioritize this issue and provide me with a timely response and resolution. I look forward to receiving a clear and actionable update at your earliest convenience.
Thank you for your attention to this matter.
Sincerely,
Sarah Mashifane
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