NM
Nozipho M

1 reviews | Active since Dec 2020

06 Jun 2026, 08:15

Complaint Regarding Incorrect Credit Listing and Poor Customer Service

MBD CUSTOMER SERVICE I am writing to formally complain about the poor service I received from one of your consultants as well as the incorrect information that is still appearing on my credit profile. She dropped the call on me i called yesterday that is Friday she didn't even tell me her name.

I contacted their offices to enquire about accounts that are still reflecting under your name MBD on my credit report. However, the consultant I spoke to was very rude and unprofessional during the call. She informed me about accounts that i already paid-up for, yet the accounts are still showing on my credit profile. MBD sold my debt to a company called JER 31 ASSOCIATES that was my last debt with MBD it was already prescribed but I said okay I will pay for it It, I made arrangements to pay but still this account is there.

I find this extremely frustrating because the information being displayed is negatively affecting my credit profile and financial standing. please I can't communicate with you MBD so if you see this review please investigate and please get back to me I have been sending emails no luck please train your staff members they really need training

0
Replies (1)
MBD
MBD's reply08 Jun 2026, 08:36
Official
Good day Nozipho M

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD