1 reviews | Active since Dec 2020
Complaint Regarding Incorrect Credit Listing and Poor Customer Service
MBD CUSTOMER SERVICE I am writing to formally complain about the poor service I received from one of your consultants as well as the incorrect information that is still appearing on my credit profile. She dropped the call on me i called yesterday that is Friday she didn't even tell me her name.
I contacted their offices to enquire about accounts that are still reflecting under your name MBD on my credit report. However, the consultant I spoke to was very rude and unprofessional during the call. She informed me about accounts that i already paid-up for, yet the accounts are still showing on my credit profile. MBD sold my debt to a company called JER 31 ASSOCIATES that was my last debt with MBD it was already prescribed but I said okay I will pay for it It, I made arrangements to pay but still this account is there.
I find this extremely frustrating because the information being displayed is negatively affecting my credit profile and financial standing. please I can't communicate with you MBD so if you see this review please investigate and please get back to me I have been sending emails no luck please train your staff members they really need training
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
