Complain 0

MBD I have settle my account with them last week Wednesday they said funds are still pending not cleared on they side, called again on Thursday said they can see the funds but can issue a paid up letter because it Holiday, I called on Friday and they said must email a Proof of payment to Tshepiso and did that I waited I haven't received paid letter then today I called Tshepiso said I must send an Email to Flora and then Flora Said I did a payment on the wrong account So my main Question which funds which funds were cleared.. Why was I told that my account sitting at R0.00 balance I need paid up letter today I need to use it . So Someone from MBD MTN need to call me explain what going on