Communication Feels Like Harassment, Not Support

I understand I owe money and I’m not trying to hide from that, I’m already paying my accounts with MBD regularly. The issue is the way they handle their calls.

They start calling from 7am (sometimes even earlier), which already feels unreasonable. Most of the time when I answer the call just cuts off immediately, and on the odd occasion when there’s actually someone on the line, the call still drops mid-conversation. If I try call back, I get an answering service saying their office hours are from 7:30am, or the number you have dialled is not in use which I assume is a premicell - yet they’re calling me before then and doesn't seem to allow the person calling back to get to a reachable person till after 8am....odd?

The sheer volume is also excessive. This morning alone I had five calls between 07:21 and 08:05, none of which had a person on the other end. At this point it feels more like harassment than communication.

I’m not avoiding payments, I’m already paying. But surely there must be a better, more professional way to engage with customers than robo-dialing at all hours with no one available to speak to.