TM
Tsholo M

1 reviews | Active since Nov 2016

14 Apr 2023, 19:52

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I have been trying to pay my account with you from the beginning of the month, however I am not winning. I have been calling them , on cellphone, landline link sent to me and whats app, no luck.

MBD - on behalf of Capfin, please note this is my final stage, once I see your name on my credit score or clear score , I wont be happy. I have called many times yesterday and today with no answer, I still get no response.

1. I called spoken to Palesa who gave me the account number for STD *** but with my app its saying invalid length on the account. I have called back and the same person advise that she will arrange a call back for me till today.

2. I have called spoken to Yoleka who said she will sms me the Absa or a different bank and till now SMS nothing. I told her I am in the bank , I waited 2 hours Max no luck.

3. I called back and I have spoken to another 3 rd advisor who I advise that I need the details till now, until my airtime got dropped.

MBD - please note I have all the records and I want to be pay you but no luck. Stop harassing me pls and sort your system or employees. If this persist I am taking the matter to Onsbumend .

Unhappy client. reply to the sms

0
Replies (1)
MBD
MBD's reply17 Apr 2023, 08:16
Official
Dear Ms Mokwena

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD