Closing Edgards account and getting your paid up letter is IMPOSSIBLE!!!!

My Edgars account was hand over to MBD. This was not an account - as I paid up my account a year ago already and asked Edgards to close the account - which they then DIDN'T DO. I then months later heard from MBD Attorneys who said I owed Edgars money - for some service fees or something I am still not quite sure what. After discuss this at lenght with Xolani from MBD, I was assured (and pretty much held at randsom) that it I paid the R305, the matter would be settled and I would be able to get a paid up letter. I immediately paid the money and sent the proof thereof to MBD.

It has now been more than 2 months that I have been struggling to get my paid up letter. NOW IT CAME UNDER MY ATTENTION BY MY BANK that I have a bad credit record..... THIS IS TOTALLY UNACCEPTABLE. I have made so many phone calls, sent SO MANY emails (I have read receipts from about 20 people at MBD) - BUT NOTHING. They just don't care... I actually don't know what to do anymore!