Client gave wrong cell number when lending money

Item: MBD
Rating: 1
Author: Ingrid S

They phone my husband 20 times a day looking for someone else owing them money. The client gave them the wrong cellphone number. It is driving us crazy

Why did they not verify the cellphone number. With the Consumer Protection and Popia Act the are not allowed to store my husband's number on their system and they keep harassing him for no reason

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Replies (2)

MBD's replyOfficial

06 Jan 2022, 11:22

Dear Ingrid Smith,

We acknowledge your query raised kindly furnish us with additional contact details in order for us to establish how to best assist you.

Kind Regards,
Complaints Officer
MBD

MBD's reply06 Jan 2022, 11:22

Official

Dear Ingrid Smith,

We acknowledge your query raised kindly furnish us with additional contact details in order for us to establish how to best assist you.

Kind Regards,
Complaints Officer
MBD

MBD's replyOfficial

22 Apr 2022, 09:55

Dear Ingrid Smith,
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. The matter has been addressed and resolved amicably. Kind regards COMPLAINTS OFFICER MBD

MBD's reply22 Apr 2022, 09:55

Official