mM
mathabadieketso M
1 reviews | Active since Jul 2016
28 Nov 2019, 08:48
CLEAR MY NAME NOW I WANT MY MTN NUMBER TO BE ACTIVE
I HAVE FULLY PAID MY MTN ACCOUNT AND THEY SENT ME A PAID UP LETTER BUT EVEN NOW I CANT ACTIVATE MY NUMBER.i have been calling but no assistance i have went to an mtn store to find out if my name is cleared i have paid on the 21'st even now my Bureau information hasnt been updated..all i want to know when are they going to send comfirmation to mtn legal so they can unblock my cell number i have been calling and not getting a straight answer i need my name to be cleared and i need to activate my number ASAP...
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Replies (2)
MBD's replyOfficial
28 Nov 2019, 09:26Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC
MBD's reply28 Nov 2019, 09:26
Official
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC
mM
mathabadieketso M's updateReviewer Update
28 Nov 2019, 10:09this is the reply i have received from MTN .... please send my paid up letter to MTN LEGAL SO THAT THEY CAN ACTIVATE MY ACCOUNT ......
MTN REPPLY TO MY REVIEW.....PLEASE AADVICE OR GIVE ME A REFERENCE NUMBER WHEN THAT LETTER IS SENT TO MTN PAID UP...AND GIVE ME FEED BACK MY COB ....ITS URGENT MATTER
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
You have paid the account is full with MBD, the payment made to them is not as yet paid over to MTN you need to discuss this with the MBD attorneys, they need to send a letter to the MTN legal group to notify them with the proof that the account is paid up and request for the account to be activated on MTN side. MTN cannot intervene here until the payment is received from them
Please contact them for further assistance.
Kind Regards,
Alice van der Merwe
MTN
MTN REPPLY TO MY REVIEW.....PLEASE AADVICE OR GIVE ME A REFERENCE NUMBER WHEN THAT LETTER IS SENT TO MTN PAID UP...AND GIVE ME FEED BACK MY COB ....ITS URGENT MATTER
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
You have paid the account is full with MBD, the payment made to them is not as yet paid over to MTN you need to discuss this with the MBD attorneys, they need to send a letter to the MTN legal group to notify them with the proof that the account is paid up and request for the account to be activated on MTN side. MTN cannot intervene here until the payment is received from them
Please contact them for further assistance.
Kind Regards,
Alice van der Merwe
MTN
mM
mathabadieketso M's update28 Nov 2019, 10:09
Reviewer Update
this is the reply i have received from MTN .... please send my paid up letter to MTN LEGAL SO THAT THEY CAN ACTIVATE MY ACCOUNT ......
MTN REPPLY TO MY REVIEW.....PLEASE AADVICE OR GIVE ME A REFERENCE NUMBER WHEN THAT LETTER IS SENT TO MTN PAID UP...AND GIVE ME FEED BACK MY COB ....ITS URGENT MATTER
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
You have paid the account is full with MBD, the payment made to them is not as yet paid over to MTN you need to discuss this with the MBD attorneys, they need to send a letter to the MTN legal group to notify them with the proof that the account is paid up and request for the account to be activated on MTN side. MTN cannot intervene here until the payment is received from them
Please contact them for further assistance.
Kind Regards,
Alice van der Merwe
MTN
MTN REPPLY TO MY REVIEW.....PLEASE AADVICE OR GIVE ME A REFERENCE NUMBER WHEN THAT LETTER IS SENT TO MTN PAID UP...AND GIVE ME FEED BACK MY COB ....ITS URGENT MATTER
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
You have paid the account is full with MBD, the payment made to them is not as yet paid over to MTN you need to discuss this with the MBD attorneys, they need to send a letter to the MTN legal group to notify them with the proof that the account is paid up and request for the account to be activated on MTN side. MTN cannot intervene here until the payment is received from them
Please contact them for further assistance.
Kind Regards,
Alice van der Merwe
MTN