Clean this **** ! I want answers and service !

<p>This is an umpteenth e mail that I am escalating to MBD regarding the EVER INCREASING SO CALLED "legal fees" status, that cannot be accounted for verbally or in writing.</p> <p> </p> <p>I cannot fathom, nor comprehend what is happening with the account as well as the interest added, citing late payments.</p> <p> </p> <p>THERE HAS BEEN A DEBIT ORDER INSTRUCTION and so far I would think that all was in order, but I have been unsettled that some nameless and faceless person had loaded the debit order for the 24th hence the R209.00 reflecting in the statement as a penalty. This was not of my own doing as debit order has been requested.</p> <p> </p> <p>Who requested that as my directive was for the 28th for reasons best known to me? </p> <p> </p> <p>NAEDO has been tracking and sometimes, with great angst, there are payments who go through before the 28th!</p> <p>What a cheek?</p> <p> </p> <p>A number of escalations go through via telephone, e mails and calls and seldom do I get a satisfactory answer and it appears that thumb sucking is the order of the day.</p> <p> </p> <p>I received a statement stating that R8745.60 was outstanding and debit order of R600.00 has been in effect.</p> <p> </p> <p>I want to pay extra R145.60 in your ********** 95 account that does not seem to be functional when one makes internet transfers for round figure R8000 to be rounded off, for the amount increment that I am toying with to be finalized and there is never a response to this, so much so that i was made a fool in the call centre whereby a sikelelwa terminated my call as she could not provide intelligent and suitable answers, zikhona and ebrahim were speaking about me as if I was a mental case (be aware that the call was not placed on hold, as it is the number one rule in the contact centres and as a senior trainer, I speak with authority. I overheard him saying "oh Mary Jane Black, oh she is looking for me....I need service, not their friendship).</p> <p> </p> <p>Calls are not made to that company because we do not have anything to do, rather because assistance is sought and I am sure that if first call resolution is imminent the first time around, no back and forth of e mails would accelerate, much to my own annoyance and time waste.</p> <p> </p> <p>I cannot be wrongfully charged for what I never did wrong and nobody is gutsy or honest enough to corroborate the matter with the facts, and there is a thick perception at MBD that the "problem ignored is the problem solved, and that is the unfortunate contrary to what they are there for, which is service providence. </p> <p> </p> <p>Please sort this one out for me, and revert soonest.</p> <p> </p>