Cell C Settlement Letter

Cell C called me to advise thst my account had been handed over to MDB. I then consulted MBD firstly with the ********** number which kept ringing with no reply or advising if they are experiencing high call volumes it just keeps ringing and eventually drops. I then called the Randburg number ********** and I was put through to the same number which rang and dropped after a few seconds, I have fully paid my account and this was last year in January 2018 and till date I still haven't been cleared as it still appears I owe Cell C. This is really ridiculous whereby customer's have to endlessly mind you these are not toll free numbers. You guy's really disregard your customers or do not take your business serious. We not calling because we don't have nothing to do, even now I need to complain on social media for a query that coukd have been resolved through the calls I made. Stop treating us as though we like complaining, stop wasting our time with of us complaining and running around yet I adhered to the call of paying of my account, yes we might have defaulted our payments due to personal circumstances but please have the decency of solving our mistakes if we are willing to pay up for them. This is totally ridiculous!!!!