TL
Theo L

1 reviews | Active since Feb 2015

01 Apr 2015, 13:11

Cell C account

I had a Cell C contract 7 years ago. When my contract ended, I did not upgrade. 4 months later I found that they were still debiting my account. I phoned Cell C who told me I must send a letter to confirm that I am not upgrading as my contract does not end automatically. I did that and faxed them the letter. A few months later they were still deducting so I stopped the debit order. I phoned Cell c again and they told me the will fix it. <br> Now, 7 years later MBD call and sms me about the remainder of that contracts money. How can I pay for a upgrade that I never asked for or got the airtime or phone? I call MBD and explained it to them. They then wanted me to send them a copy of that letter. Where must I found the letter after 7 years and 2 moves? I will NOT pay that money.

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Replies (1)
MBD
MBD's reply01 Apr 2015, 15:36
Official
Hello melmani,

Dear melmani

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC

Best regards,