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vhutshilo M

1 reviews | Active since May 2023

03 May 2023, 14:30

Capitek bank loan paid up letter

I have been requesting a paid up letter for capitek account ***. but they keep on sending me back and forth. I tried them on whatsapp too, but they keep on changing consultant every 2 minutes

0
Replies (6)
MBD
MBD's reply03 May 2023, 14:40
Official
Dear Ms Mahuwa

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
vM
vhutshilo M's update03 May 2023, 14:44
Reviewer Update
Hi MBD

below are all the reference nos
779398
779380
778876
778615
778561
WhatsApp Image 2023-05-03 at 10.23.22.jpg 35.96 KB
vM
vhutshilo M's update08 May 2023, 08:48
Reviewer Update
Morning


please note that I have only received an email of acknowledging not solution, and below is the only email I received and still waiting for feedback.image.png 63.15 KB
MBD
MBD's reply08 May 2023, 10:45
Official
Good day 

Kindly be advised that we have emailed the confirmation letter, please confirm receipt.
 
Kind regards
COMPLAINTS OFFICER
MBD 
vM
vhutshilo M's update08 May 2023, 11:02
Reviewer Update
Hi

thanks email received at 09:49
image.png 31.75 KB
MBD
MBD's reply08 May 2023, 11:19
Official
Good day

Thank you for your response.
 
Kind regards
COMPLAINTS OFFICER
MBD