CANT BELIEVE THE NERVE OF THEIR CONSULTANTS

I just had a horrific experience from MBD , I received a call to remind me to make payment on my account .I advised the agent on the line that I have run into some difficulty this month as I was a victim of theft and therefore i cannot afford to make the payment this month . When I mentioned this to her she said I will have additional fees added onto my account , when i asked how much she could not advise me . Its then that I asked to speak to manager thinking maybe someone in a supervisory position might be able to disclose how much fees will be incurred on my account . The consultant refused to allow me to speak to the client , she said I can even speak to the CEO and I'd get the same answer . Its then that I threatened her to go to the ombudsman and she ignored me . The entire time I asked for a manager and she refused to even give me a hear say . <br> I understand that in the environment the agents must be stern to receive their payments however the agent I dealt with was downright rude . If I had done the same I would be fired instantly . <br> On the close of the call I asked her to provide me with her full name and she dropped the phone , <br> This is unacceptable<br>