ZE
Zelma E

1 reviews | Active since Feb 2015

01 Feb 2019, 09:11

CAN MANAGEMENT PLEASE TAKE RESPONSIBILITY?

To date, I have now received 9 calls from MBD - then I don't even mention the sms's . After speaking to a SUPERVISOR - From the Randburg branch Mrs Naidoo or Mrs. Moodley. She assured me that they are making a note that I will not receive calls anymore. Pull your call recordings, unless you are just saying your calls are recorded but they are not? I pay every month on time. Why do you have the need to call me then? To charge me for the call? If I am NOT paying then I can understand if you call me ALL the time! Management please, at the end of the day it is your clients that pays your bills - stop frustrating paying clients by bombarding them with phone calls. And NONE of your staff are making NOTES!! And you pay them!! Whenever I get a call, I have to repeat myself again and again like a broken record. So will someone in MANAGEMENT PLEASE TAKE RESPONSIBILITY and do something about this, this time?

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Replies (1)
MBD
MBD's reply01 Feb 2019, 14:18
Official
 Dear Zelma/ Feb 1 , 2019 We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.  Kind regards COMPLAINTS OFFICER  MBD LEGAL COLLECTION (Pty) Ltd