CAN I PLEASE GET MY STATEMENTS!!!!!!

This year January 2019, i tried to trade in my car to apply for a new one, only to be suprised during my finance application that i have two listings for my truworths and identity accounts to which i have been paying for at the shop with no one informing me about the listings.

To my suprise the listing was done in July 2018 and there is no proof of notification from either Truworths and identity. MBD started calling me about the accounts of which after multiple times asking them for proof of notification, i finally decided I will just pay them and close the account and I need the car finance.

March 2019, I have not received a statement for my account following payments, when i request it, apparently it is still coming!!!!! How long does it take to get readily available information. I want to settle the accounts but cant because there is no statement!!!

oh and yes i have been calling i think 70 times today, no one is picking their calls.

I DEMAND urgent response from this company otherwise I also have no choice but to consider legal advise, this process was initiated in an ******* manner in the first place!