CAN I HAVE SETTLEMENT AMOUNT PLEASE

I have been calling your line for several times and each time I hold on for eons only to be dropped. We went to Vodacom to find out about the amount owing on a number that we requested should be changed to prepaid last year. At the time we were informed there was no balance owing. Fast forward and the account is now 'with a company called MBD and they will be the ones informing you how much you must pay'. This, after visiting the same Vodacom branch we went to last year. <br> <br> Nobody wants to be blacklisted for miniscule amounts below R500 so kindly email the settlement amount and account it must be paid to. Also email detailed procedure on what to do with the proof of payment in order to ensure this matter is permanently resolved. <br> <br> Call centres that do not respond to our enquiries are FRUSTRATING. Kindly ensure yours work or have email addresses we can write to so that we have our own paper trail because we can easily be told we are untraceable.