Call Centre Agents Very Rude

<p>I called the MBD Call Centre today to confirm the outstanding payment I had to settle, one of their consultants attended to my call without even a proper greeting, it was just "Hello" I then had to explain the reason for my call, I requested for my balance he then mentioned that he will email the statement to me I waited, until I had to call again it was then answered by some lady who also gave out the same greeting, she then hung up on me, I called again only then I was able to explain the reason for the call after that that's when she wanted to go through the script with me, I told her straight that I need the balance from their side nothing more, nothing less as I was running out of airtime, she then asked me why I'm rushing as she still had to explain a couple of things to me, as I mentioned I was running out of airtime hence I'm rushing and had a flight to catch, unfortunately I will not delay my flight because of some rude, cheeky agent, she finally gave me the balance... I'm not happy with the service provided by MBD's call centre agents not at all, they are very rude, have an attitude and their telephone etiquette behaviour needs to be followed up on... I have settled my debt please do advise on the procedure, so we can settle this once and for all.</p>