cD
candice D

1 reviews | Active since Aug 2014

23 Feb 2018, 06:46

breach of verbal agreement

one star rating should not even be given. I made a payment arrangement with these people of R500 a month for virgin Active. my last payment was agreed to be in December 2017. In January 2018 they deducted R397.29 and I have just received a messages saying that they are going to deduct again this month on the 26th of February. firstly I would like my January debit returned to my account. and if you even think about debiting my account this month, I will have my lawyer getting in touch with you. go back and listen very clearly to my arrangement on the call with one of your consultants and when my last debit order will be. and you will hear in December. This is a breach of our verbal agreement telephonically. also, to add to that I get paid on the 26th. why track the debit from the 23rd. I want those fees returned as well as every time you try to debit I get charged a fee.

0
Replies (3)
MBD
MBD's reply23 Feb 2018, 08:26
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

cD
candice D's update23 Feb 2018, 08:47
Reviewer Update
Please make sure this is done before the next debit order comes off tomorrow or Monday and return the debit order for January. Or I will report you to my banks' ***** department as well For debiting my account without authorization. As I called in last month as well and told them my contract ended in December 2017 and they are not allowed to debit my account in January. I want my january debit order returned as well as the fees that go along with it for you being raw to track from a date that you very well know I don't get paid on.
MBD
MBD's reply07 Mar 2018, 08:13
Official

Dear Sir/Madam

With reference to your query logged on the 23 February 2018.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC