Borderline ******ion from a company too lazy to contact me to pay a debt that never existed.

Never contacted me about an alleged outstanding debt with Virgin active after I closed my account. I contacted Virgin who after a long conversation agreed on the phone that it did appear I had cancelled my account and that the fault was on their side and hence the debt was incorrect but they were unable to help me since it had been handled to mbd ... I emailed mbd numerous times did not receive a response and 5 months later finally received an email from them requesting payment for a debit they had now added over R3000 to .... for their 'services' ... appalling customer service and borderline dishonesty in a bullying attempt to ****** money not owed and the only reason R3000 has been added to my 'debt' which never existed in the first place is because they couldn't be bothered to contact me to sort out the debt. Disgusting company behavior but seems an excellent business model to ****** money from people.